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Eco Clean Pro Privacy Policy

Effective date: June 26, 2026 Last updated: June 26, 2026

Eco Clean Pro is the trading name of Eco Clean Pro - Cleaning and Janitorial Services Ltd., a corporation incorporated federally under the Canada Business Corporations Act (CBCA corporation number 1678247-7), with its registered office in British Columbia ("Eco Clean Pro," "we," "us," or "our"). We provide residential, commercial, post-construction, and janitorial cleaning services to clients in Vancouver, British Columbia and in San Diego, California. In the United States, cleaning services in California are provided by our affiliate Eco Clean Pro LLC, a California limited liability company (California Secretary of State file no. 202463210996).

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains, in plain language, what personal information we collect, why we collect it, the legal basis on which we rely, who we share it with, how long we keep it, how we protect it, and the choices and rights you have. It applies to our website, our quote and contact forms, our email and text-message communications, our business-to-business outreach, and the services we deliver to clients.

If you are a resident of California, please also read Section 12 (Your California Privacy Rights), which describes additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA").

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1. Who we are and how to reach our Privacy Officer

Eco Clean Pro is responsible for the personal information in our custody and control. We have designated a Privacy Officer who is accountable for our compliance with this Policy and with applicable privacy law. Our Privacy Officer is Asiya Mawzoon, Founder & CEO, reachable at admin@ecleanpro.com.

You can contact us, or our Privacy Officer, in any of the following ways:

Please use these contacts for any question, access or correction request, consent withdrawal, opt-out, or complaint relating to your personal information. We will not require you to create an account to contact us or to make a privacy request.

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2. The personal information we collect

The personal information we collect depends on how you interact with us. We collect it directly from you, automatically through our website, and — for business prospects only — from publicly available sources. The categories are:

2.1 Service clients (and people booking or requesting a quote)

Entry codes are highly sensitive. Alarm codes, lockbox codes, and similar entry credentials are treated as highly sensitive information. We collect them only with your consent and only where needed to perform your service, we make them accessible only to the staff assigned to your job, we apply heightened safeguards to them (see Section 9), and we delete them promptly when they are no longer required to deliver your service or sooner at your request.

2.2 Website visitors

2.3 Text-message (SMS) opt-ins

We use SMS for appointment confirmations and reminders, scheduling updates and changes, service notifications and follow-ups, and — for staff — payment and payroll updates. The detailed basis on which we send SMS, and the disclosures we make when we collect your consent, are described in Section 4.2.

2.4 Business prospects (B2B outreach)

For businesses we believe may benefit from our commercial or janitorial cleaning services, we collect limited business contact information from publicly available sources, such as a company website or a public business directory. This may include:

We use this information solely to make a relevant, professional first-touch offer of our services, as described in Section 4.1. We do not knowingly collect sensitive personal information about prospects, and you can opt out at any time (see Section 5).

2.5 Staff and contractors

If you work for or with Eco Clean Pro, we also process the personal information needed to schedule you, communicate with you, and administer payroll. For employees and contractors, we collect, use, and disclose employee personal information as is reasonable to establish, manage, or terminate the employment or contracting relationship, and we notify you before doing so, consistent with British Columbia's Personal Information Protection Act ("PIPA"). Where we send you SMS for scheduling or payroll updates, we do so based on your express consent (see Section 4.2). We apply heightened safeguards to payroll and other sensitive staff information (see Section 9).

We do not seek to collect more personal information than we need for the purposes described in this Policy.

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3. Why we use your personal information (purposes)

We use personal information only for purposes a reasonable person would consider appropriate in the circumstances, and only for the purposes described below or for which we obtain your consent:

If we ever wish to use your personal information for a materially different purpose, we will tell you and, where the law requires it, obtain your consent.

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4. Legal basis and consent, by communication channel

Different rules apply to different channels. This section explains the basis on which we contact you and process your information. Canada's Anti-Spam Legislation ("CASL"), the U.S. CAN-SPAM Act, the U.S. Telephone Consumer Protection Act ("TCPA"), Canada's federal Personal Information Protection and Electronic Documents Act ("PIPEDA"), and British Columbia's Personal Information Protection Act ("PIPA") all inform how we operate.

4.1 Commercial email to businesses (B2B first-touch outreach)

We operate an outreach program that identifies prospective business clients and sends a first commercial email from admin@ecleanpro.com offering our cleaning services.

In Canada, we rely on the implied consent that CASL recognizes for "conspicuous publication." We send such a message only where: (a) the recipient's business email address was conspicuously published by the recipient or by their organization (and not by an unrelated third party); (b) the address was published in a manner from which it is reasonable to infer consent to receive messages of that type; (c) the publication was not accompanied by a statement that the person does not want to receive unsolicited commercial electronic messages; and (d) our message is relevant to that person's business role, functions, or duties.

Our records and burden of proof. Under CASL, the sender bears the burden of proving that it had consent to send a commercial electronic message. For each B2B message sent on the conspicuous-publication basis, we therefore retain a record of: the source where the address was published; confirmation that the page carried no statement refusing unsolicited commercial messages; and the basis on which the message is relevant to the recipient's role. We maintain these records so we can demonstrate our consent basis if asked.

As CASL requires, every commercial email we send:

When we honour an unsubscribe. In Canada, we give effect to your unsubscribe request without delay, and in any event no later than 10 business days after you send it, as CASL requires. In the United States, we honour opt-outs within 10 business days, as CAN-SPAM requires. In practice, we process opt-outs as quickly as we can.

In the United States, these B2B messages are commercial email governed by the CAN-SPAM Act. They include accurate header and "from" information, a non-deceptive subject line, identification of the message as an advertisement where required, a valid physical postal address, and a functioning opt-out that we honour as described above. (The valid physical postal address we use in our email footer is our registered business mailing address: 1151 W Georgia St, Unit 2906, Vancouver, BC V6E 0C6.)

We do not send this B2B outreach to personal/consumer email addresses on an implied-consent basis, and we honour every opt-out across all of our channels (see Section 5).

4.2 Text messages (SMS)

We send SMS only on the basis of your express opt-in — either a signed SMS consent form or a consent checkbox you complete on our website. This applies to both clients and staff. SMS is used for appointment confirmations and reminders, scheduling, service notifications, and (for staff) payment and payroll updates. In the United States this practice is governed by the TCPA; in Canada by CASL.

What our SMS consent request tells you. When we ask for your SMS consent, our consent request identifies Eco Clean Pro as the party seeking consent, states the specific purposes for which we will text you, and (for any promotional texts) states clearly that consent is not a condition of purchasing our services. The messages described above are service and transactional messages. We do not send marketing or promotional texts without obtaining separate express written consent that meets the requirements above.

4.3 Service and transactional communications

When you are a client, we send you the email and (with your SMS consent) text communications needed to deliver the service you requested — for example, quotes, confirmations, reminders, and payment notices. In Canada these are largely transactional communications tied to an existing business relationship; in the U.S. they are transactional/relationship messages. You can still ask us to change how we reach you.

4.4 Website forms

When you submit our contact or quote form, you are providing your information directly to us so that we can respond to your request. We treat that as your consent to contact you about your inquiry.

Where you contact us with an inquiry but do not become a client, any commercial follow-up by email relies on CASL's inquiry-based implied consent, which expires six months after your inquiry unless, within that time, you give express consent, become a client, or another consent basis applies. After that period we will not send you commercial email without a fresh consent basis.

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5. How to withdraw consent, opt out, or unsubscribe (all channels)

You are in control of how we contact you. Subject to legal and contractual limits, you may withdraw consent or opt out at any time:

Our suppression list is honoured across every channel. When you opt out or ask to be suppressed, we record your request and stop contacting you through that channel — and, if you ask to be fully suppressed, across all channels — as soon as practicable. For unsubscribe requests from commercial email, we act within the timeframes described in Section 4.1 (no later than 10 business days in Canada under CASL; within 10 business days in the U.S. under CAN-SPAM). We retain only the minimum information (such as your email address or phone number) needed to make sure we continue to honour your choice.

Please note that if you withdraw consent for service-related communications while you are an active client, we may be unable to schedule, deliver, or update you about your services, and some services may not be available.

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6. Who we share your information with (and where they are)

We do not sell or rent your personal information. We share it only as described below.

6.1 Service providers and partners

We share personal information with trusted third parties who perform services on our behalf, under contracts that require them to protect it and use it only for the purposes we specify. The categories of recipients are:

We will name each of these specific providers in this Policy once confirmed, and we will provide further detail on request (see Section 6.3).

6.2 Legal, safety, and business-transfer disclosures

We may disclose personal information: when required or permitted by law, or in response to a valid legal request; to protect our rights, property, or safety, or that of others; to collect a debt owed to us; and, if our business is involved in a sale, merger, or reorganization, to the parties to that transaction subject to appropriate confidentiality protections.

6.3 Cross-border transfer (storage and processing in the United States)

Some of our service providers are located in, or store and process data in, the United States or other countries. As a result, your personal information may be transferred to, stored, and processed outside Canada (and, for our Canadian clients, outside British Columbia). For example, form submissions through Web3Forms may be processed in the United States, and our email is hosted on Google Workspace. While in another country, your personal information is subject to that country's laws, and may be accessible to that country's courts, law enforcement, and authorities under their legal processes. We require our service providers to protect personal information at a level comparable to this Policy and applicable Canadian law.

Service-provider details on request. On request, we will provide the names and locations of the service providers that store or process your personal information outside Canada, and the purposes for which they do so. Questions about the collection, use, or cross-border handling of your personal information may be directed to the Privacy Officer, whose title and contact details appear in Section 1.

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7. Cookies and analytics

Our website may use cookies and similar technologies, and basic analytics, to make the site work, remember your preferences, and understand how visitors use the site so we can improve it. You can usually control or disable cookies through your browser settings; if you disable some cookies, parts of the site may not function as intended.

We use analytics only for our own first-party purposes (understanding and improving our website). We do not use your information for cross-context behavioural advertising, and we do not sell or share it for advertising purposes (see Sections 6 and 12).

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8. How long we keep your information (retention)

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, to maintain our business records, to comply with our legal, tax, employment, and consumer-protection obligations, and to establish, exercise, or defend legal claims. General guidelines:

Minimum retention for decisions about you (BC PIPA). Where we have used your personal information to make a decision that directly affects you, we retain that information for at least one year after using it, so that you have a reasonable opportunity to request access to it, as British Columbia's Personal Information Protection Act requires.

When personal information is no longer needed, we securely delete, destroy, or de-identify it.

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9. How we protect your information (safeguards)

We use physical, organizational, and technological safeguards appropriate to the sensitivity of the information to protect it against loss, theft, and unauthorized access, use, disclosure, copying, or modification. These include access controls, limiting access to staff who need it, contractual protections with our service providers, and reasonable security practices for our accounts and devices.

Heightened safeguards for sensitive information. We apply heightened safeguards to sensitive information such as alarm and lockbox entry codes and staff payroll information, including restricting access to only those who need it to do their jobs and deleting entry codes promptly when they are no longer required (see Sections 2.1 and 2.5).

Breach notification. If a breach of security safeguards involving your personal information creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by PIPEDA, will notify any other organizations or authorities that may help reduce the risk where appropriate, and will keep records of breaches as the law requires.

No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.

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10. Access to and correction of your information

You have the right to ask us:

To make a request, contact our Privacy Officer at admin@ecleanpro.com. We may ask you to verify your identity before we respond. We will respond within the time required by law — no later than 30 days under PIPEDA and BC PIPA (we may extend this in limited circumstances permitted by law and will tell you if we do). Access is generally provided free or at minimal cost; we will tell you in advance if a fee applies. In limited cases the law allows or requires us to refuse access (for example, where it would reveal another person's personal information or is subject to legal privilege); if we refuse, we will explain why and tell you how to challenge our decision.

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11. Complaints and how to escalate

If you have a concern about how we handle your personal information, please contact our Privacy Officer first at admin@ecleanpro.com — we take privacy concerns seriously and will work with you to resolve them.

If you are not satisfied with our response, you may contact the applicable regulator:

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12. Your California privacy rights (CCPA/CPRA)

This section applies to California residents and supplements the rest of this Policy. The terms used here have the meanings given in the CCPA.

12.1 Notice at collection — categories we collect

In the past 12 months we have collected the following categories of personal information, for the business purposes described in Section 3. We do not sell or share any of these categories for cross-context behavioural advertising (see Section 12.2):

Sources. We collect these categories from you directly, automatically through our website, from publicly available sources (for B2B prospects), and from our service providers.

Third parties. We disclose these categories for a business purpose to the categories of service providers and recipients described in Section 6 (for example, payment processors, scheduling/CRM software, email and productivity services, our SMS provider, and our website/form/analytics providers).

Retention. For each category above, we retain the information for the period described in Section 8, or for as long as needed for the purpose for which it was collected, plus any additional period required by tax, employment, consumer-protection, and limitation-period law. None of these categories is sold or shared.

12.2 We do not sell or share your personal information

We do not sell your personal information, and we do not share it for cross-context behavioural advertising, as those terms are defined under the CCPA. We have not done so in the preceding 12 months. We do not knowingly sell or share the personal information of consumers under 16 years of age.

Because we do not sell or share personal information, we do not currently provide a "Do Not Sell or Share My Personal Information" link, and there is no sale or sharing for an opt-out preference signal (such as the Global Privacy Control) to act on.

12.3 Your California rights

Subject to verification and legal limits, you have the right to:

12.4 How to exercise your California rights

You may submit a request in any of these ways:

We will not require you to create an account to submit a request. We will verify your request, generally by confirming information we already hold about you.

You may use an authorized agent to submit a request on your behalf. In that case, we may require the agent to provide proof of your written permission or a valid power of attorney, may ask you to verify your own identity directly with us, and may ask you to confirm that you authorized the agent to act on your behalf.

We will respond within the timeframes the CCPA requires (generally within 45 days, with one permitted extension where reasonably necessary, and we will let you know if more time is needed).

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13. Children's privacy

Our website and services are directed to adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us at admin@ecleanpro.com and we will delete it. (For California residents, our commitment not to knowingly sell or share the personal information of consumers under 16 is set out in Section 12.2.)

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14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we do, we will post the updated version on our website and change the "Last updated" date above. If the changes are significant, we will take additional steps to notify you where required. We encourage you to review this Policy periodically.

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15. How to contact us

Questions, requests, or concerns about this Privacy Policy or your personal information can be directed to:

Privacy Officer Eco Clean Pro - Cleaning and Janitorial Services Ltd. (operating as Eco Clean Pro) Federal (CBCA) corporation number 1678247-7 1151 W Georgia St, Unit 2906, Vancouver, BC V6E 0C6, Canada Email: admin@ecleanpro.com Toll-free: 1-866-786-0005 Website: https://ecleanpro.com

© 2026 Eco Clean Pro - Cleaning and Janitorial Services Ltd. · Vancouver, BC · San Diego, CA · admin@ecleanpro.com · Privacy · Terms