Eco Clean Pro — Terms and Conditions

Effective date: July 1, 2026 Last updated: July 13, 2026

These Terms and Conditions ("Terms") are a legal agreement between you ("you," "your," or the "Client") and Eco Clean Pro - Cleaning and Janitorial Services Ltd., a corporation incorporated under the Canada Business Corporations Act (federal corporation no. 1678247-7) that carries on business in British Columbia, doing business as Eco Clean Pro ("Eco Clean Pro," "we," "us," or "our"). They govern your access to and use of our website at https://ecleanpro.com (the "Site"), our cleaning and janitorial services (the "Services"), and our communications with you.

In the United States, cleaning Services in California are provided by our affiliate Eco Clean Pro LLC, a California limited liability company (California Secretary of State file no. 202463210996). References to "Eco Clean Pro," "we," "us," and "our" include whichever of these entities provides your Services, and both entities apply the privacy and communications commitments in Sections 7 and 16.

Please read these Terms carefully. By accessing the Site, requesting a quote, booking or receiving Services, or otherwise communicating with us, you agree to these Terms. If you do not agree, please do not use the Site or our Services.

We have written these Terms in plain language on purpose. Nothing in them is intended to take away any right or remedy you have as a consumer under British Columbia's Business Practices and Consumer Protection Act or any other law that cannot be waived by agreement. Where any part of these Terms would conflict with a right you cannot legally give up, that law prevails for that part only, and the rest of these Terms stay in effect.

> Note for prospective contacts and non-clients: Some parts of these Terms — in particular Section 7 (Electronic communications) and Section 16 (California and U.S. residents) — describe commitments we make to everyone we contact or whose information we hold, including business prospects and people who never become Clients. Those commitments apply to you whether or not you ever agree to these Terms. The full, standalone version of those commitments lives in our Privacy Policy at https://ecleanpro.com/pdf/privacy.pdf, which binds us regardless of any contract.

---

1. Who we are and how to reach us

Eco Clean Pro - Cleaning and Janitorial Services Ltd. (Canada) Federal (CBCA) corporation no.: 1678247-7 Mailing address (Canada): 1151 W Georgia St, Unit 2906, Vancouver, BC V6E 0C6

Eco Clean Pro LLC (United States — California) California Secretary of State file no.: 202463210996 Serving Greater San Diego, California. We are a service-area business — we come to you and do not maintain a public office. Mail for the LLC may be sent to the Canadian mailing address above, or contact us by email.

Email (general, billing, privacy, and opt-out): admin@ecleanpro.com Toll-free phone: 1-866-786-0005 Website: https://ecleanpro.com

Eco Clean Pro provides cleaning services to clients in the Greater Vancouver area, British Columbia, Canada, and in the Greater San Diego area, California, United States. Asiya Mawzoon is our Founder and Chief Executive Officer and is the signing officer for the company.

If you have any questions about these Terms, contact us at admin@ecleanpro.com or 1-866-786-0005.

---

2. The Services we provide

Eco Clean Pro offers:

• Residential cleaning — homes, condos, and apartments.
• Commercial cleaning — offices and other business premises.
• Post-construction cleaning — clean-up after renovation or construction.
• Janitorial services — recurring building and facility cleaning.

We are registered with WorkSafeBC, are fully insured, use professionally trained staff, and use eco-friendly (environmentally safe) cleaning products.

The exact scope, frequency, and inclusions of your Services are set out in the quote, booking confirmation, or service agreement we provide to you. If something is not listed there, it is not included unless we agree to it in writing.

---

3. Quotes, estimates, and pricing

3.1 Quotes and estimates. We provide quotes and estimates based on the information you give us (for example, the size and condition of the premises, the type of cleaning, and access). A quote or estimate is an approximation, not a final invoice, unless we expressly state in writing that it is a fixed price.

3.2 Pricing is confirmed before we start. We confirm the price with a human before any work begins. We will not start a job — and you are not committed to pay for it — until pricing has been confirmed with you. If, after we begin, we find conditions that are materially different from what was described (for example, significantly more soiling, hidden post-construction debris, or a larger area), we will pause and discuss revised pricing with you before continuing. You are free to decline the revised price, in which case we will only charge for work already authorized and performed.

3.3 Taxes. Prices are exclusive of tax unless stated otherwise. For Services in British Columbia, applicable GST and, where it applies, PST will be added. For Services in California, applicable state and local sales tax will be added where required. Taxes are shown on your invoice.

---

4. Scheduling, access, cancellations, and no-shows

4.1 Booking. You may schedule Services through the Site, by phone at 1-866-786-0005, or by email at admin@ecleanpro.com. A booking is confirmed once we acknowledge it.

4.2 Access to the premises. You are responsible for giving us safe and timely access to the premises at the scheduled time (for example, keys, codes, parking, and entry instructions), along with working utilities (water and power) where needed. If we cannot access the premises through no fault of ours, or are turned away after arriving, we may treat it as a late cancellation under Section 4.4.

4.3 Rescheduling and cancellations by you. Please give us at least 24 hours' notice to cancel or reschedule. You can do this by phone, email, or, if you have opted in to texts, by replying to a reminder.

4.4 Late cancellations and no-shows. A cancellation or reschedule with less than 24 hours' notice, a lock-out, or a no-show may incur a fee equal to 50% of the booked Service price, up to a maximum of $75, to cover our reserved time and travel. This fee is a genuine, reasonable pre-estimate of our actual loss and is not a penalty. We disclose it here and on your booking confirmation, and we will tell you the exact amount before we charge it. If your circumstances were genuinely beyond your control (for example, a medical emergency), let us know and we will work with you in good faith.

4.5 Changes or cancellation by us. We may need to reschedule occasionally (for example, due to staffing, weather, or safety). If we do, we will give you as much notice as we reasonably can and work with you to find a new time. If we cancel and cannot reschedule, you will not be charged for the cancelled visit, and we will refund any prepayment for that visit.

---

5. Payment terms

5.1 When payment is due. Unless we agree otherwise in writing, payment is due in full upon completion of each Service. For recurring or commercial accounts, we may agree on invoicing terms in a separate service agreement.

5.2 Methods. We accept credit cards, debit cards, and electronic transfers (e-transfer). Invoices are available on request.

5.3 Payment processors and where your payment data is handled. Card payments are handled by third-party, PCI-DSS-compliant payment processors. We do not store your full card number on our own systems. Your use of a payment method is also subject to that processor's terms. Our payment processors may store and process your payment information outside Canada, including in the United States, where it may be subject to the laws of that country, including lawful access by courts, law enforcement, and government authorities. We name our current processor(s) in our Privacy Policy at https://ecleanpro.com/pdf/privacy.pdf.

5.4 Late payment. If an invoice is overdue, interest accrues on the overdue amount at 1.5% per month, which is 19.56% per year, calculated from the due date until paid. We state this rate as a yearly rate so it is fully enforceable under section 4 of the federal Interest Act. We may also pause future Services until the account is current. We will never charge interest, fees, or charges that exceed what the law permits, and for residential consumers we will not charge more than applicable consumer-protection law allows.

---

6. Satisfaction and re-cleans

We want you to be happy with our work. If you are not satisfied with a cleaning, please tell us within 24 hours of the visit and give us a reasonable chance to make it right. Where the concern is something we were responsible for cleaning and reasonably should have addressed, we will return to re-clean the affected area at no additional charge.

This 24-hour window simply helps us investigate and fix things while they are fresh. It does not limit or shorten any statutory warranty, condition, guarantee, or limitation period you have as a consumer, and telling us later does not by itself waive any legal right you have. This satisfaction approach is in addition to — not instead of — your rights under applicable consumer-protection law.

---

7. Electronic communications and your consent

We use email, text message (SMS), and phone to run our business and to offer our Services. This Section explains how we do that and how you can control it. Our full privacy practices — including how we collect, use, retain, disclose, and protect personal information, and how we keep it secure — are described in our Privacy Policy at https://ecleanpro.com/pdf/privacy.pdf, which applies together with these Terms.

7.1 Email — service and transactional messages

When you become a client or contact us, we will email you about your quotes, bookings, scheduling, invoices, and other matters relating to the Services you have requested. These are necessary to provide the Services you asked for.

7.2 Email — commercial and marketing messages to businesses

We send first-touch commercial email to business contacts to introduce our cleaning services. We do this only where we have a lawful basis to do so:

• In Canada, we rely on implied consent under Canada's Anti-Spam Legislation (CASL) — for example, where a business email address has been conspicuously published (for instance, on a company website), the publication was not accompanied by a statement that the person does not want unsolicited commercial messages, and our message is relevant to that person's business role or functions. We also rely on other lawful bases under CASL where they apply (such as an existing business relationship or express consent).
• In the United States, our commercial email complies with the CAN-SPAM Act.

Every commercial email we send identifies us as the sender, includes a valid postal mailing address, and contains a working unsubscribe mechanism. For both CASL and CAN-SPAM purposes, the valid postal mailing address included in our commercial email is: Eco Clean Pro - Cleaning and Janitorial Services Ltd., 1151 W Georgia St, Unit 2906, Vancouver, BC V6E 0C6, Canada.

Each unsubscribe link stays functional for at least 60 days after the email is sent, as CASL requires. You can opt out at any time using the unsubscribe link or by emailing admin@ecleanpro.com. We give effect to your request promptly — and in any event within 10 business days, as CASL requires — and we add opt-outs to a suppression list that we apply across all of our channels (email, SMS, and phone).

Why we believe we may email you, and how to check. For each business contact we email on the conspicuous-publication basis, we keep a record of the public source, the date we observed it, and confirmation that the publication carried no statement refusing unsolicited messages and that our offer is relevant to the contact's business role. You may ask us for the basis on which we contacted you by emailing admin@ecleanpro.com, and we will tell you.

7.3 Text messages (SMS) — express opt-in only

We send text messages only to people who have expressly opted in — for example, by signing our SMS Communication Consent Form or by checking the SMS consent box on the Site. We do not text you unless you have given this express consent.

If you opt in, the texts you may receive include:

• appointment confirmations and reminders;
• scheduling updates and changes;
• service notifications and follow-ups; and
• payment confirmations and, for staff, payroll updates.

Consent to receive text messages is not a condition of purchasing any Service. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, and reply HELP for help. You can also opt out by contacting us at admin@ecleanpro.com or 1-866-786-0005. Opting out of texts will not stop the essential service and transactional communications you need to receive your Services, which we may still send by email or phone.

For full details, see the SMS section of these Terms and our Privacy Policy at https://ecleanpro.com/pdf/privacy.pdf. Our SMS program is operated in accordance with the U.S. Telephone Consumer Protection Act (TCPA), the CTIA messaging principles, and Canada's CASL.

7.4 Prospect data and your right to opt out

To offer our Services, we may collect business contact information (such as a name, business role, business email address, and company) from publicly available sources. We collect this information only where the law permits — for example, because it appears in a professional or business directory, listing, or registry, or was published by the individual or their organization in a business context — and we use it solely to offer relevant business services. We do not collect personal (non-business) information this way. This collection basis under Canada's privacy law is separate from, and in addition to, the CASL sending basis described in Section 7.2.

If you would prefer not to hear from us, you can ask us to stop and to add you to our suppression list, which we honour across email, SMS, and phone. To do this, use any unsubscribe link, reply STOP to a text, or email admin@ecleanpro.com.

7.5 Agreement to receive electronic communications

By giving us your contact details and using our Services, you agree that we may communicate with you electronically about your account, transactions, and Services, and that electronic communications satisfy any legal requirement that such communications be in writing.

This agreement covers account, transactional, and service messages only. It does not by itself give consent to receive marketing email (which follows the CASL/CAN-SPAM rules in Section 7.2) or text messages (which require separate express opt-in under Section 7.3). You may withdraw marketing or SMS consent at any time without affecting the service communications you need to receive your Services.

7.6 Keeping your information secure

We protect the personal and access information you give us — including keys, entry codes, alarm codes, access instructions, and payment details — with security safeguards appropriate to how sensitive that information is. We restrict access to staff who need it to perform the Services, and we return or securely delete access credentials when they are no longer needed. Our security practices are described further in our Privacy Policy at https://ecleanpro.com/pdf/privacy.pdf.

---

8. Insurance and WorkSafeBC

Eco Clean Pro is fully insured and is registered with WorkSafeBC. Our staff are professionally trained. Proof of insurance and WorkSafeBC registration is available to commercial clients on request.

---

9. Liability for damage, and limits on that liability

We take care in your home or premises. This Section explains what we are and are not responsible for, and the fair limits on our liability. Section 9.4 explains the special protections that apply to residential consumers in British Columbia — we do not limit those.

9.1 What we are responsible for. We are responsible for loss or damage to the extent it is directly caused by our own negligence or by the negligence of our staff while performing the Services. If that happens, please notify us within 48 hours of the visit, with reasonable detail and, where possible, photos, so we can investigate and, where we are responsible, repair, replace, or reasonably compensate you. This 48-hour reporting window helps us investigate promptly but does not limit or shorten any statutory warranty, condition, or limitation period you have as a consumer (in British Columbia, the general limitation period is two years), and reporting later does not by itself waive your legal rights.

9.2 What we are not responsible for. Except where the law makes us responsible, we are not liable for:

• pre-existing damage or conditions (including stains, marks, or wear that existed before our visit);
• ordinary wear and tear, or damage that results from the normal, careful cleaning of worn, aged, or delicate surfaces and materials;
• fragile, high-value, or sentimental items that were not secured or were not pointed out to us in advance — please secure valuables, cash, jewellery, important documents, and breakables before your appointment;
• damage caused by inaccurate or incomplete information you gave us, or by conditions you did not disclose; or
• matters outside our reasonable control (see Section 13, Force majeure).

9.3 Cap on liability (commercial clients). For commercial and business clients, and to the maximum extent permitted by law, our total liability arising out of or relating to the Services is limited to the amount you paid us for the specific Service that gave rise to the claim, and we are not liable for indirect, incidental, special, or consequential losses (such as lost profits or business interruption). This cap does not apply to liability that cannot be limited by law, including liability for personal injury or death caused by our negligence, or for fraud.

9.4 Residential consumers — your rights are protected. Nothing in these Terms limits, waives, or excludes any right, warranty, condition, or remedy that you have as a consumer under British Columbia's Business Practices and Consumer Protection Act, the federal Competition Act, the Sale of Goods Act, or any other consumer-protection law that cannot be waived by agreement. The liability cap and exclusions in Sections 9.2 and 9.3 do not apply to the extent they would unlawfully restrict a residential consumer's statutory remedies. Where a limit in these Terms goes further than the law allows for consumers, it is read down to the maximum the law permits, and the rest of these Terms stay in effect.

---

10. Your responsibilities as a client

To help us deliver a great clean safely, you agree to:

• provide accurate information about the premises and the Services you want;
• provide safe and timely access (Section 4.2);
• secure valuables, cash, jewellery, important documents, fragile and sentimental items before your appointment;
• tell us in advance about hazards, pets, alarm systems, or areas that should not be cleaned; and
• tell us in advance about any allergies or product sensitivities (see Section 11).

We treat the access information you give us (keys, codes, and entry instructions) as sensitive and protect it as described in Section 7.6.

---

11. Eco-friendly products and allergy notice

We use environmentally safe cleaning products. If you, anyone in your household, or anyone at your premises has allergies, asthma, sensitivities, or specific product preferences, please tell us in advance so we can adjust where reasonably possible. Even eco-friendly products can affect sensitive individuals, so please keep children, pets, and sensitive persons away from freshly cleaned areas until they have dried and aired out.

---

12. Website, content, and intellectual property

The Site and its content — including text, graphics, logos, the "Eco Clean Pro" name and brand, images, and layout — are owned by or licensed to Eco Clean Pro and are protected by intellectual-property laws. You may use the Site for your own, non-commercial purpose of learning about and engaging our Services. You may not copy, reproduce, republish, or commercially exploit our content or brand without our written permission.

Any non-personal, non-confidential feedback or suggestions you voluntarily give us about the Site or Services may be used by us to improve them, without obligation to you. This does not affect your rights in your own personal information, which we handle under our Privacy Policy at https://ecleanpro.com/pdf/privacy.pdf.

---

13. Force majeure

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including severe weather, fire, flood, natural disasters, power or utility failures, illness or pandemics, labour disruptions, government orders, or loss of access to the premises. If such an event occurs, we will make reasonable efforts to reschedule, and neither of us will be liable for the delay it causes.

---

14. Indemnity

This Section 14 applies to commercial and business Clients only. It does not apply to residential consumers, whose obligations are governed by applicable consumer-protection law.

To the extent permitted by law, a commercial or business Client agrees to indemnify and hold harmless Eco Clean Pro and its staff against reasonable third-party claims, losses, and expenses that arise out of that Client's breach of these Terms, that Client's negligence, or that Client's failure to disclose a hazard or condition it knew about. This indemnity does not apply to the extent a claim results from our negligence or breach, and it does not require anyone to indemnify us for anything the law does not allow.

---

15. Dispute resolution and governing law

15.1 Let's talk first. If you have a concern, please contact us at admin@ecleanpro.com or 1-866-786-0005. Most issues can be resolved quickly and informally, and we will work with you in good faith.

15.2 Clients in Canada / British Columbia. For Clients receiving Services in Canada, these Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. The courts of British Columbia have jurisdiction, and nothing in this Section prevents you from bringing a claim in BC Small Claims Court, the Civil Resolution Tribunal, or before any consumer-protection body where you are entitled to do so.

15.3 Clients in the United States / California. For Clients receiving Services in California, the laws of the State of California govern those Services and the courts located in San Diego County, California, have jurisdiction, except where mandatory U.S. federal or California consumer law provides otherwise.

15.4 Nothing in this Section deprives a consumer of the protection of the mandatory laws of the place where they live.

---

16. California and U.S. residents — additional privacy rights

This Section applies to residents of California and supplements the rest of these Terms. It describes commitments we make to all California residents whose personal information we hold, including business prospects and people who never become Clients — whether or not they accept these Terms. Capitalized terms not defined here have the meaning given in the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA). Full detail on how we collect, use, and share personal information is in our Privacy Policy at https://ecleanpro.com/pdf/privacy.pdf.

16.1 Notice at collection. At or before the point we collect personal information, we tell you what we collect, why, whether it is sold or shared, and how long we keep it. In summary:

| Category of personal information | Why we collect it | Sold? | Shared (for cross-context advertising)? | How long we keep it | | --- | --- | --- | --- | --- | | Identifiers and contact details (name, address, email, phone) | To give quotes, schedule and deliver Services, communicate, and take payment | No | No | For the life of the client relationship and then as needed for tax, accounting, and legal-limitation purposes (generally up to 7 years) | | Commercial / service information (service preferences, history, access instructions) | To schedule and deliver Services | No | No | Same as above; access credentials (keys/codes) are returned or deleted when no longer needed | | Payment information | To take payment for Services | No | No | Handled by our PCI-DSS-compliant payment processors; not retained on our own systems | | Business prospect contact information (name, role, business email, company) | To offer relevant business cleaning services | No | No | Until you opt out, or after about 24 months of inactivity, whichever comes first | | Online activity (basic Site analytics/cookies) | To operate and improve the Site | No | See Section 16.3 | As described in our Privacy Policy |

We do not collect Sensitive Personal Information (as defined by the CPRA) in order to infer characteristics about you. Payment card data is handled by our processors and is not retained by us.

16.2 Your CCPA/CPRA rights. Subject to verification and legal limits, you have the right to:

• know and access the personal information we have collected about you;
• delete personal information we hold about you;
• correct inaccurate personal information;
• opt out of the "sale" or "sharing" of your personal information;
• limit the use and disclosure of Sensitive Personal Information — and because we do not use or disclose Sensitive Personal Information for purposes beyond providing the Services, this right does not currently apply; if that ever changes, we will provide a "Limit the Use of My Sensitive Personal Information" option; and
• be free from discrimination for exercising your rights. (We do not currently offer any discount, loyalty, or referral program that would amount to a financial incentive under the CCPA/CPRA; if we ever do, we will give you the required notice of financial incentive first.)

16.3 "Do Not Sell or Share My Personal Information." We do not sell or share your personal information for money or for cross-context behavioural advertising, as those terms are defined under the CCPA/CPRA. Our Site uses only basic, first-party analytics and cookies (described in our Privacy Policy) that we do not use for advertising. Because we do not sell or share personal information, no "Do Not Sell or Share" action is required, and there is no sale or sharing for an opt-out preference signal (such as Global Privacy Control) to act on. If this ever changes, we will add a "Do Not Sell or Share My Personal Information" link to our Site footer, honour Global Privacy Control signals, and let you opt out by emailing admin@ecleanpro.com.

16.4 Authorized agent. You may use an authorized agent to submit a request on your behalf. We may ask the agent for proof of authorization and may ask you to verify your own identity directly.

16.5 How to exercise your rights, and our timelines. You can submit a request by emailing admin@ecleanpro.com or calling 1-866-786-0005 (at least two methods, as the law requires). We will acknowledge your request within 10 business days and respond substantively within 45 calendar days. If we need more time, we may extend by up to a further 45 days where reasonably necessary, and we will tell you why within the first 45 days.

16.6 U.S. email and texts. Our commercial email to U.S. recipients complies with CAN-SPAM, and our text messages comply with the TCPA; in both cases you can opt out as described in Section 7.

---

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will post the updated version on the Site with a new "Effective date."

For existing clients, we will give reasonable advance notice of any material change that affects your rights or obligations — by email or at your next booking — and material changes will not apply retroactively to Services you have already booked. If you do not agree to a material change, you may decline further Services before the change takes effect. Non-material updates take effect when posted, and your continued use of the Site or Services after an update means you accept it. We encourage you to review these Terms periodically.

---

18. General

18.1 Severability. If any part of these Terms is found to be unenforceable, that part is severed or read down to the minimum extent necessary, and the rest of these Terms stay in full effect.

18.2 No waiver. If we do not enforce a right at any time, that does not waive it.

18.3 Entire agreement. These Terms, together with any written quote, booking confirmation, or service agreement and our Privacy Policy at https://ecleanpro.com/pdf/privacy.pdf, are the entire agreement between us about the Services. If there is a conflict, a signed service agreement prevails over these Terms for the specific matter it covers.

18.4 Assignment. You may not assign these Terms without our consent. We may assign them to a successor of our business.

---

19. Contact us

Eco Clean Pro - Cleaning and Janitorial Services Ltd. (Canada) 1151 W Georgia St, Unit 2906, Vancouver, BC V6E 0C6, Canada

Eco Clean Pro LLC (United States) Serving Greater San Diego, California — service-area business, no public office. Mail may be sent to the Canadian address above.

Email: admin@ecleanpro.com Toll-free: 1-866-786-0005 Website: https://ecleanpro.com Privacy Policy: https://ecleanpro.com/pdf/privacy.pdf

Privacy Officer. Our Privacy Officer — the individual accountable for our compliance under Canada's PIPEDA and British Columbia's PIPA — can be reached at admin@ecleanpro.com or 1-866-786-0005, attn: Privacy Officer. California residents may use the same contact for CCPA/CPRA requests.